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DataSmart Request Manager is designed to handle all aspects of FOI, EIR, and DPA request processing. It covers everything from initial request creation, the routing of the request to the appropriate personnel, actual information search and retrieval to the final response to the applicant.
Features
- Request tracking, enquiry handling and case management
- Workflow management
- Fee & Costs management
- Correspondence management
- Disclosure log
- Appeals handling
- Exemptions & Public Interest Test support
- Report generation
- Powerful Search facility
- Audit trailing
- Resources library
- Links to your Publication Scheme
- Client-Server (MS SQL Server, Oracle, etc) or standalone (MS Access)
Benefits
- Complete solution for FOI / EIR / DPA compliance issues - It helps with the management of all manual and electronic records
- Optimization of administrative efficiency - Implementing DataSmart will deliver significant resource savings
- Faster request resolution - Requests are serviced with greater speed and accuracy
- Faster and easier compliance to FOI, EIR and DPA mandatory timescales
- Increase of customer satisfaction
- Reduction of storage space
- Data management
- Integration with all types of electronic systems, e.g. DM, ERM, EDRM, CRM, in-house applications, publication schemes, etc.
- Easy-to-use interface
You can watch a FLASH demonstration of
the software to see how it works.
Click here to see an overview of the new features in version 2.0.
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